Q1: What is the warranty period for TitanTech equipment?
A: The main unit comes with an 18-month warranty or 12,000 operating hours (whichever comes first). Electrical components are covered by a 12-month warranty. Faulty parts will be repaired or replaced free of charge during the warranty period.
Q2: What is the delivery lead time for equipment?
A: Standard models are usually in stock and can be shipped immediately; customized models take 6–8 weeks; large or specially customized equipment takes 8–12 weeks.
Q3: Can you provide free sample trial molding services?
A: Yes. We have eight global application technology centers that offer free sample trial molding services. Customers need only provide molds and materials, and we will handle the trial molding process, providing samples and process parameters.
Q4: How energy-efficient are your machines?
A: All-electric models save up to 80% energy, hybrid models save 50–60%, and hydraulic models save 30–40% compared to traditional hydraulic machines. Actual savings depend on the product and processing conditions.
Q5: Can your machines process recycled materials?
A: Yes. Our machines support both post-consumer (PCR) and post-industrial (PIR) recycled materials, with recyclate blending ratios up to 50%. We provide dedicated screws and process support.
Q6: What services are provided after purchasing equipment?
A: Services include free installation and commissioning, operator training, 18-month warranty, lifetime technical support, 24/7 hotline service, preventive maintenance, spare parts supply, and more.
Q7: What is your service response time?
A: Phone response within 30 minutes; on-site response within 24 hours domestically and 48 hours internationally; spare parts dispatch within 24 hours domestically and 72 hours internationally.
Q8: Do you offer equipment retrofitting and upgrade services?
A: Yes. We provide services including energy-saving retrofits for aging equipment, control system upgrades, automation integration, and capacity expansion.
Q9: Can I still purchase spare parts after a machine has been discontinued?
A: Yes. We guarantee spare parts availability for at least 10 years after production discontinuation to ensure long-term stable operation of customer equipment.
Q10: Do you offer leasing or financing options?
A: Yes. We partner with multiple financial institutions to provide flexible payment solutions such as equipment leasing and installment plans.
Q11: Do you have an agent/distributor program?
A: Yes. We are actively seeking qualified agents worldwide, offering competitive agency terms, technical support, and marketing assistance.
Q12: Can we visit your factory?
A: Absolutely! We welcome customers to visit our manufacturing facilities and application technology centers. Please make an appointment in advance, and we will arrange a dedicated representative to host your visit.
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